Most orders placed before 3:45pm Monday to Friday will be sent the next business day. Once handed over to Australia Post/Couriers Charkoal is not liable for orders taking longer than expected. Charkoal accepts orders within Australia and also internationally (international shipping is subject to change without prior notice) Most orders within Australia are sent within 1-2 business days. Some delays could be experienced with shipment, which we hold no liability for.
To ensure product quality, we ensure all products are sent sealed – fresh, unused and unopened. Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.
Orders within Australia:
▪ Regular Post – 2 to 5 business days (free)
▪ Express Post – next business day (major capital cities) and second day delivery for certain regional locations ($5.00)
International orders (outside of Australia)
▪ DHL Registered International – 8 to 10 business days (free)